Legal Document
Refund Policy
Last updated: February 2026  ·  Applies to all BrainBox Ecom Lab plans
30
Day Money-Back Guarantee

We stand fully behind the quality of our mentorship. If you follow the program and don't see progress within 30 days, we will refund your full payment — no questions, no stress.

How to Claim a Refund
01
Reach Out Within 30 Days

Contact us within 30 days of your enrollment date via email at [email protected] or WhatsApp. Include your full name and the email address used to enroll.

02
Show You Engaged with the Program

To qualify, you must demonstrate that you genuinely followed the mentorship guidance — attended calls, attempted the recommended steps, and communicated with your mentor about challenges you faced.

03
We Process Your Refund

Once eligibility is confirmed, we process your refund within 5–10 business days back to the original payment method. You'll receive a confirmation once complete.

Refund Eligibility

Our 30-day money-back guarantee is designed to protect students who genuinely try the program. The following table clarifies what qualifies and what doesn't:

✓ You Qualify If You...
  • Applied the strategies with genuine effort
  • Attended mentorship sessions or responded to your mentor
  • Communicated challenges to your mentor before requesting a refund
  • Submit your refund request within 30 days of enrollment
✕ You Do Not Qualify If You...
  • Have not engaged with the program material at all
  • Request a refund after the 30-day window has passed
  • Violated the program's Terms & Conditions
  • Shared or distributed any program content
  • Enrolled with no genuine intention to participate